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Frequently Asked Questions

Laptops & Desktops

Opinions on the best brand are usually based on opinion and preference. As a rule of thumb for most users, a Pentium processor-based computer with at least 8 GB of RAM is the standard baseline for a system. The higher the processor (i3, i5, i7, etc…), the faster the system will generally run, and the higher the RAM, the more applications and multitasking your system will be able to handle. (Keeping several applications open simultaneously, cutting and pasting, etc…) Hard drive space is relative to how much data and applications you currently use and plan to have in the future. Solid State Drives (SSD) process requests much faster and are less likely to fragment and thus last longer.

Yes. PC Magazine stated that well-maintained devices last years longer and offer a much greater ROI (Return on Investment). We generally use this as a rule of thumb for most things, whether our vehicles, tools, or equipment we use daily. Unfortunately, many assume they can turn their computers on and use them daily without regular maintenance. Soon, that relatively new system slows down, displays errors, and eventually becomes a liability, forcing you to purchase a new system. The additional cost and security risks are severely escalated for businesses since one flawed network system can lead to expensive repairs and damage control.

Generally, one size only fits some when determining the best remote solution for a business. Popular solutions include remote software, VPN (Virtual Private Network), virtual servers, cloud-based, and usually a combination or mesh of these solutions. A thorough assessment of a company’s current setup, number of users, and type of data being accessed are just a few of the areas that need to be considered. In addition, budgetary concerns need to be carefully considered ahead of time for the ongoing maintenance and support of most remote solutions beyond the initial setup.

  • Check your speaker output.
  • Check your sound settings.
  • Set your audio device as the default device.
  • If you’re using a Bluetooth speaker, please check your Bluetooth.

For laptops and desktops:

  • Through Zoom, click your profile picture and choose Settings.
  • Click the Audio tab.
  • Click the speaker icon at the bottom right of your screen and see what your speaker is defaulted to.
  • In the Speaker section through Zoom, select the right speaker your system is defaulted to.
  • If needed, click Test Speaker to ensure your speaker works.

For MacBooks and Mac Studios:

  • Through Zoom, click your profile picture and choose Settings.
  • Click the Audio tab.
  • Click the toggle icon next to the search icon at the top right of your screen, then hover and click the arrow under Sound.
  • Afterward, under Output, ensure your speaker defaults to MacBook Pro or MacBook Studio Speakers.
  • In the Speaker section through Zoom, select the right speaker your system is defaulted to.
  • If needed, click Test Speaker to ensure your speaker works.
  • Make sure your Zoom is up-to-date.
  • Allow Zoom to access your camera on your computer.
  • Click the start button at the bottom right of your screen and choose Settings.
  • Under Settings, choose Personalization.
  • Scroll down and select Fonts.
  • Afterward, choose the type of font you would like for your computer.
  • Click the start button at the bottom right of your screen and choose Settings.
  • Under Settings, choose Accessibility.
  • Under Accessibility, select Text Size.
  • Afterward, adjust the text size and click Apply.
  • Click the start button at the bottom right of your screen and choose Settings.
  • Under Settings, choose Personalization.
  • Scroll down and select Colors.
  • Under Colors, you can change the mode colors in Windows and your apps, transparency effects, accent color, and contrast themes for low vision and light sensitivity.
  • Click the start button at the bottom right of your screen and choose Settings.
  • Under Settings, choose Personalization.
  • Scroll down and select Background.
  • On the Personalize Your Background tab, select Picture, Solid Color, Slideshow, or Windows Spotlight.

Printers & Scanners

  • If your printer or copier has a network icon, find the network icon on your printer screen and click it to see the IP address.
  • If your printer or copier doesn’t have a network icon, you must go somewhere in network settings and find the IPv4 address.
  • On your computer, go to the search bar at the bottom of your screen and type Printers & Scanners.
  • Under Printers & Scanners, click Add Device on the Add a Printer or Scanner tab.
  • Click Add Manually on The Printer That I Want Isn’t Listed tab.
  • Choose Add a Local Printer or Network Printer with Manual Settings.
  • Under Use an Existing Port, click the drop-down menu, and find the IP address that the printer or copier is using.
  • Once found, click Next.
  • Afterward, your printer or copier will be displayed.
  • Click Next and choose Do Not Share This Printer.
  • Afterward, click Next and check the box to default the printer or copier to your computer.
  • Click Print a Test Page to ensure the printer or copier works.
  • If successful, click Next, and that’s it!
  • If you can’t find the IP address under Add a Local Printer or Network Printer with Manual Settings, choose Add a Printer Using an IP Address or Hostname.
  • Under Device Type, choose Autodetect.
  • Type in the IP address under Hostname or IP address and click Next.
  • Follow the same steps as 9-13 shown above.

Yes. You can easily connect to your printer by using a USB cable. To do so, please follow the instructions below:

  • We highly recommend using a 10–15-foot USB 2.0 Type-A to USB 2.0 Type-B cable, depending on the distance of your printer and computer.
  • Connect the USB 2.0 Type-A to your printer and the USB 2.0 Type-B to your computer.
  • Once connected, you should easily access your printer without a wired and wireless connection.

Microsoft 365 & Google Workspace

For laptops and desktops:

  • Click the three dots at the top right and choose Settings.
  • Under Settings, select Devices, and you’ll see Speaker.
  • Click the speaker icon at the bottom right of your screen and see what your speaker is defaulted to.
  • Through Microsoft Teams, under Speaker, select the right speaker your system is defaulted to.

For MacBooks and Mac Studios:

  • Click the three dots at the top right and choose Settings.
  • Under Settings, select Devices, and you’ll see Speaker.
  • Click the toggle icon next to the search icon at the top right of your screen, then hover and click the arrow under Sound.
  • Afterward, under Output, ensure your speaker defaults to MacBook Pro or MacBook Studio Speakers.
  • Through Microsoft Teams, under Speaker, select the right speaker your system is defaulted to.
  • In the search bar at the bottom of the screen, type Control Panel.
  • Under Control Panel, click Uninstall a Program.
  • Search for Microsoft 365 Business Apps – en-us, right-click it, and select Change.
  • Choose Yes.
  • Under Quick Repair, click Repair.
  • If Quick Repair doesn’t work, try Online Repair and click Repair.
  • If neither option works, reboot your computer.
  • Once rebooted, double-click the new Outlook and click the toggle icon at the top-right to revert to the old Outlook.

For Gmail Accounts:

  • Under Outlook, click File at the top left.
  • Under File, click Add Account.
  • Type in your email account.
  • Afterward, click Advanced Options and check the box to manually set up your email account.
  • Choose Gmail.
  • Type in your password if prompted.
  • Click Next and Done.
  • Close your Outlook and reopen it to allow all data to sync.

For Microsoft 365 Accounts:

  • Under Outlook, click File at the top left.
  • Under File, click Add Account.
  • Type in your email account.
  • Afterward, click Advanced Options and check the box to manually set up your email account.
  • Choose Microsoft 365.
  • Type in your password if prompted.
  • Choose Sign In to This App Only.
  • Click Next and Done.
  • Close your Outlook and reopen it to allow all data to sync.

For Gmail Accounts:

  • Under Outlook, click View Settings on the View tab.
  • Under Accounts, click Email Accounts.
  • Click + Add Account.
  • Under Suggested Accounts, type in your email account and click Continue.
  • Choose Gmail.
  • Type in your password if prompted.
  • Click Done.

For Microsoft 365 Accounts:

  • Under Outlook, click View Settings on the View tab.
  • Under Accounts, click Email Accounts.
  • Click + Add Account.
  • Under Suggested Accounts, type in your email account and click Continue.
  • Choose Microsoft 365.
  • Type in your password if prompted.
  • Choose Sign In to This App Only.
  • Click Done.

For Gmail Accounts:

  • Click Microsoft Outlook at the top left of your screen and select Settings.
  • Under Personal Settings, choose Accounts.
  • Click the + icon and select Add an Account.
  • Type in your email account and click Continue.
  • Type in your password if prompted.
  • Click Done.

For Microsoft 365 Accounts:

  • Click Microsoft Outlook at the top left of your screen and select Settings.
  • Under Personal Settings, choose Accounts.
  • Click the + icon and select Add an Account.
  • Type in your email account and click Continue.
  • Type in your password if prompted.
  • Choose Sign In to This App Only.
  • Click Done.
  • Go to www.office.com and click Sign In.
  • Type in your email account and click Next.
  • Click Forgot My Password.
  • Type in your email account again if prompted.
  • Enter the characters that are provided in the picture.
  • Click Next.
  • Verify your identity by choosing your phone number or email and click Next.
  • Select Get Code, and Microsoft will send you a verification code.
  • Enter the code and create a new password.
  • Click Next.
  • Go to www.google.com and click the profile icon at the top right.
  • On the Personal Info tab, scroll down to Password.
  • Under Password, click the arrow.
  • Click Forgot Password.
  • Under Account Recovery, choose whether to receive the verification code by text or call.
  • Enter the verification code and click Next.
  • Create a new password and click Save Password.
  • Through Microsoft, click here to see how to change the font and font size under Outlook.
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