Microsoft 365
Frequently Asked Questions
Microsoft 365
My speaker settings on Microsoft Teams isn't working. How do I get it to work?
For laptops and desktops:
- Click the three dots at the top right and choose Settings.
- Under Settings, select Devices, and you’ll see Speaker.
- Click the speaker icon at the bottom right of your screen and see what your speaker is defaulted to.
- Through Microsoft Teams, under Speaker, select the right speaker your system is defaulted to.
For MacBooks and Mac Studios:
- Click the three dots at the top right and choose Settings.
- Under Settings, select Devices, and you’ll see Speaker.
- Click the toggle icon next to the search icon at the top right of your screen, then hover and click the arrow under Sound.
- Afterward, under Output, ensure your speaker defaults to MacBook Pro or MacBook Studio Speakers.
- Through Microsoft Teams, under Speaker, select the right speaker your system is defaulted to.
I have the new Outlook installed on my computer and I cannot access my emails. How do I open my Outlook?
- In the search bar at the bottom of the screen, type Control Panel.
- Under Control Panel, click Uninstall a Program.
- Search for Microsoft 365 Business Apps – en-us, right-click it, and select Change.
- Choose Yes.
- Under Quick Repair, click Repair.
- If Quick Repair doesn’t work, try Online Repair and click Repair.
- If neither option works, reboot your computer.
- Once rebooted, double-click the new Outlook and click the toggle icon at the top-right to revert to the old Outlook.
How do I add a new email account under my old Outlook?
For Microsoft 365 Accounts:
- Under Outlook, click File at the top left.
- Under File, click Add Account.
- Type in your email account.
- Afterward, click Advanced Options and check the box to manually set up your email account.
- Choose Microsoft 365.
- Type in your password if prompted.
- Choose Sign In to This App Only.
- Click Next and Done.
- Close your Outlook and reopen it to allow all data to sync.
How do I add a new email account under my new Outlook?
For Microsoft 365 Accounts:
- Under Outlook, click View Settings on the View tab.
- Under Accounts, click Email Accounts.
- Click + Add Account.
- Under Suggested Accounts, type in your email account and click Continue.
- Choose Microsoft 365.
- Type in your password if prompted.
- Choose Sign In to This App Only.
- Click Done.
How do I add a new email account under my Outlook for macOS?
For Microsoft 365 Accounts:
- Click Microsoft Outlook at the top left of your screen and select Settings.
- Under Personal Settings, choose Accounts.
- Click the + icon and select Add an Account.
- Type in your email account and click Continue.
- Type in your password if prompted.
- Choose Sign In to This App Only.
- Click Done.
I forgot my Microsoft 365 password. How do I reset it?
- Go to www.office.com and click Sign In.
- Type in your email account and click Next.
- Click Forgot My Password.
- Type in your email account again if prompted.
- Enter the characters that are provided in the picture.
- Click Next.
- Verify your identity by choosing your phone number or email and click Next.
- Select Get Code, and Microsoft will send you a verification code.
- Enter the code and create a new password.
- Click Next.
How do I change the font or font size through Outlook?
- Through Microsoft, click here to see how to change the font and font size under Outlook.
