Microsoft 365

Frequently Asked Questions

Microsoft 365

For laptops and desktops:

  • Click the three dots at the top right and choose Settings.
  • Under Settings, select Devices, and you’ll see Speaker.
  • Click the speaker icon at the bottom right of your screen and see what your speaker is defaulted to.
  • Through Microsoft Teams, under Speaker, select the right speaker your system is defaulted to.

For MacBooks and Mac Studios:

  • Click the three dots at the top right and choose Settings.
  • Under Settings, select Devices, and you’ll see Speaker.
  • Click the toggle icon next to the search icon at the top right of your screen, then hover and click the arrow under Sound.
  • Afterward, under Output, ensure your speaker defaults to MacBook Pro or MacBook Studio Speakers.
  • Through Microsoft Teams, under Speaker, select the right speaker your system is defaulted to.
  • In the search bar at the bottom of the screen, type Control Panel.
  • Under Control Panel, click Uninstall a Program.
  • Search for Microsoft 365 Business Apps – en-us, right-click it, and select Change.
  • Choose Yes.
  • Under Quick Repair, click Repair.
  • If Quick Repair doesn’t work, try Online Repair and click Repair.
  • If neither option works, reboot your computer.
  • Once rebooted, double-click the new Outlook and click the toggle icon at the top-right to revert to the old Outlook.

For Microsoft 365 Accounts:

  • Under Outlook, click File at the top left.
  • Under File, click Add Account.
  • Type in your email account.
  • Afterward, click Advanced Options and check the box to manually set up your email account.
  • Choose Microsoft 365.
  • Type in your password if prompted.
  • Choose Sign In to This App Only.
  • Click Next and Done.
  • Close your Outlook and reopen it to allow all data to sync.

For Microsoft 365 Accounts:

  • Under Outlook, click View Settings on the View tab.
  • Under Accounts, click Email Accounts.
  • Click + Add Account.
  • Under Suggested Accounts, type in your email account and click Continue.
  • Choose Microsoft 365.
  • Type in your password if prompted.
  • Choose Sign In to This App Only.
  • Click Done.

For Microsoft 365 Accounts:

  • Click Microsoft Outlook at the top left of your screen and select Settings.
  • Under Personal Settings, choose Accounts.
  • Click the + icon and select Add an Account.
  • Type in your email account and click Continue.
  • Type in your password if prompted.
  • Choose Sign In to This App Only.
  • Click Done.
  • Go to www.office.com and click Sign In.
  • Type in your email account and click Next.
  • Click Forgot My Password.
  • Type in your email account again if prompted.
  • Enter the characters that are provided in the picture.
  • Click Next.
  • Verify your identity by choosing your phone number or email and click Next.
  • Select Get Code, and Microsoft will send you a verification code.
  • Enter the code and create a new password.
  • Click Next.
  • Through Microsoft, click here to see how to change the font and font size under Outlook.